September 1, 1995Public Productivity & Management Review107 citations
View Full PaperManaging Chaos and Complexity in Government: A New Paradigm for Managing Change, Innovation and Organizational Renewal
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Abstract
A New Paradigm for Public Management 2. Chaos and the Dynamics of Change 3. Managing Risk and Uncertainty: The Limits of Incremental Change 4. Gathering Data on Workplace Change and Variation 5. Uncovering the Deep Structure in Public Organizations 6. Beyond Management Control: Learning, Continuous Improvement, and Quality 7. Using Disorder to Promote Change and Innovation 8. Leading the Self-Organizing Agency 9. Key Lessons for Public Managers on Organizational Renewal Resource: Implementing an Activity-Based Costing System in a Government Agency.