Exploring the Relationship Between Intercultural Sensitivity, Intercultural Communication Apprehension, and Perceived Stress Among Cabin Crew

Intercultural sensitivity, communication apprehension, and perceived stress are critical factors for cabin crew, given their ongoing interaction with culturally diverse passengers. The aim of the study was to examine the relationship between intercultural sensitivity, communication apprehension, and perceived stress among cabin crew. Data were collected from 405 cabin crew members in Türkiye using a survey method and an online questionnaire. The questionnaire included a demographic form as well as the intercultural communication apprehension scale, intercultural sensitivity scale, and perceived stress scale. The findings indicated that cabin crew demonstrated a high level of intercultural sensitivity (=4.1466) while exhibiting low levels of perceived stress (=2.1262) and communication apprehension (=1.7146). Among the demographic variables examined, only gender was found to impact stress and communication apprehension significantly. Furthermore, the effects of intercultural sensitivity on stress (β= -0.264) and communication apprehension (β= -0.789) were confirmed. Additionally, perceived stress was found to mediate the relationship between intercultural sensitivity and communication apprehension (95% BCA CI [-.079, -.023]). Training programs designed to enhance intercultural sensitivity and reduce stress should be implemented for cabin crew, considering the direct role of sensitivity in reducing communication apprehension and the mediating role of stress.