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June 1, 2026Frontiers in Public HealthOpen Access

The lived experiences with “online booking, offline service” home nursing care service from the perspectives of nurses and patients/family caregivers: a qualitative interview study

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Authors

MYMengmeng YuEast China University of Science and TechnologyZZZhen ZhangShanghai Eye Disease Prevention & Treatment CenterCJChunmin JiAffiliated Hospital of Shandong Academy of Medical Sciences

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Implication

Qualitative interview study explores challenges and improvements in home nursing care service, indicating needs for better support and safety.

Key Points

  • The study aims to explore the experiences and challenges of nurses and family caregivers in the 'online booking, offline service' home nursing care in China.
  • Descriptive qualitative study conducted in September and October 2025
  • Recruitment of 16 nurses and 16 patients/family caregivers from five hospitals using purposive and snowball sampling
  • Semi-structured interviews analyzed via inductive content analysis
  • Identified four core themes related to professional gains for nurses and value perceptions for patients
  • Highlighted challenges including digital divide and role conflict within service delivery
  • Outlined expectations for improvement such as better training and refined fee structures

Cite This Study

Yu et al. (2026) studied this question.

synapsesocial.com/papers/6a1d20bc02fbce913063703ehttps://doi.org/10.3389/fpubh.2026.1790059
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