When I started working with organizations already operating with agents in production, a question came up that no traditional metric could answer: if agents execute most operational tasks, how do you measure the value contributed by the humans who remain? Classical productivity does not work because it measures task units, and tasks are increasingly done by the agent. The traditional KPI of revenue per employee does not work either, because revenue is attributed to the entire system, not to the person. That is how the operational humanity metric was born: the percentage of value produced by an organization that is specifically attributable to irreplaceable human contribution. In this article I unpack the definition, how to calculate it, what decisions it enables, and why I consider it the most important metric we are going to use over the next five years to govern agentic organizations.
Chris Meniw (Sat,) studied this question.