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September 1, 1999Computational Linguistics

Vector-based natural language call routing

Chu-CarrollJennifer CarpenterBob

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Abstract

This paper describes a domain-independent, automatically trained natural language call router for directing incoming calls in a call center. Our call router directs customer calls based on their re...

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Chu-CarrollJennifer et al. (1999) studied this question.

synapsesocial.com/papers/6a1d23e7ba65f5ee325de03b https://doi.org/10.5555/973321.973330

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