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Purpose With the rise of the Fourth Industrial Revolution, technology-driven healthcare solutions have become vital to public health. In Malaysia, MySejahtera (MySJ) mobile application originally developed for pandemic management has transitioned into a broader digital health tool. This shift has raised concerns about users’ continuance intention in the post-pandemic era. This study examines the key factors influencing MySJ users’ continuance intention with particular emphasis on the moderating role of trust. Design/methodology/approach A quantitative study was performed using purposive sampling. A total of 468 responses were gathered from the higher education faculty and students via self-administered questionnaires. Data analysis was performed using the SmartPLS software. Findings The findings revealed that system quality, information quality, service quality, use and user satisfaction had a positive impact on users’ continuance intention towards MySJ. Continuance intention is also positively associated with perceived quality of life. Additionally, trust also strengthens the relationship between system quality, information quality and use. Originality/value This study provides new insights into user behavior regarding the long-term use of the MySJ app as Malaysia’s Ministry of Health seeks to reposition the app as a national digital health platform. The outcomes contribute to the understanding of factors sustaining user engagement and offer practical guidance for enhancing public digital health services while also opening the door for continued development and improvement of the application.
Ng et al. (Mon,) studied this question.