Semi-structured interviews were conducted with twelve end users who develop and maintain web content for diverse organizations. We discussed their general background and web projects, with an emphasis on tool usage and problem-solving strategies. Our qualitative analysis of the interview results offers a socio-technical view of everyday programming, with an emphasis on the complex interactions between end-users' personal history, organizational context, and tool use.
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Rosson et al. (2005) studied this question.
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