Co-production in an Information Age: Individual and Community Engagement Supported by New Media

Social interactions in every domain of human activity are transformed through the use of new media. This study provides a preliminary assessment of the value of new media for co-production between government and (communities of) citizens. This article analyzes innovative practices in the Netherlands of new media usage to support the coproduction of safety and to facilitate the coproduction public service support. The results of the qualitative research show that both forms of coproduction provide value to governments and citizens but they differ in their value for strengthening citizen communities. Individualized and community coproduction are identified as different outcomes of socio-technological trajectories.