What does this research mean for the field?

Administrative burden in digital public services emerges from a complex interplay of technological, organizational, and individual factors, often creating costly and onerous experiences for individuals with limited resources or complex needs. Novelty: ClaimNovelty.SYNTHESIS. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

This review aims to consolidate research on the administrative burden associated with digital services and propose a research agenda addressing identified gaps.

June 3, 2026Perspectives on Public Management and GovernanceOpen Access

Administrative burden in digital service provision: a systematic literature review and research agenda

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This review aims to consolidate research on the administrative burden associated with digital services and propose a research agenda addressing identified gaps.
Conducted a systematic literature review
Applied the Technological–Organizational–Individual framework to analyze factors
Synthesized interdisciplinary insights on digital administrative burden
Identified key factors leading to administrative burden, such as digital literacy and program complexity.
Proposed a holistic overview outlining conditions influencing burdens in digital services.
Highlighted significant research gaps for future investigation into the costs associated with digital services.

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Implication

Systematic literature review identifies factors contributing to administrative burden in digital services, suggesting avenues for future research.

Cite This Study

Hegemann et al. (2026) studied this question.

synapsesocial.com/papers/6a1fc5b7dee9eb8c0dce7233 https://doi.org/10.1093/ppmgov/gvag004

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Implication

Systematic literature review identifies factors contributing to administrative burden in digital services, suggesting avenues for future research.

Administrative burden in digital service provision: a systematic literature review and research agenda

Key Points

Discussion

Implication

Cite This Study

Administrative burden in digital service provision: a systematic literature review and research agenda

Key Points

Discussion

Implication

Cite This Study

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