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June 3, 2026Journal for Healthcare Quality

Determinants of Patient-Reported Experience After Interhospital Transfer Within an Integrated Health System

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Authors

JVJames F. Howick VNLNahyr S Lugo-FagundoGUGoyal Umadat

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Overview

Retrospective study evaluates communication and coordination impacts on satisfaction for transferred patients, suggesting improvements.

Key Points

  • This study aims to assess the factors influencing patient-reported experiences after interhospital transfers and their related satisfaction levels.
  • Retrospective analysis of adult patients from Mayo Clinic Health System hospitals (July 2024 - June 2025).
  • Patients categorized as transferred or nontransferred; propensity score matching (1:1) employed.
  • Logistic regression analyzed factors tied to 'very good' overall hospital ratings.
  • No significant difference in overall hospital ratings between transferred and nontransferred groups (p = .40).
  • Environmental cleanliness positively correlated with 'very good' ratings (odds ratio 1.76; 95% CI: 1.04-2.98; p = .036).
  • Qualitative feedback highlighted the importance of communication and coordination, while areas for improvement included discharge instructions.

Cite This Study

V et al. (2026) studied this question.

synapsesocial.com/papers/6a1fc76ddee9eb8c0dce8525https://doi.org/10.1097/jhq.0000000000000525
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