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March 1, 2017Journal for Healthcare Quality

Enhanced Transitions of Care: Centralizing Discharge Phone Calls Improves Ability to Reach Patients and Reduces Hospital Readmissions

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Why the study?

Does a centralized discharge phone call program reduce hospital readmissions in discharged patients?

Population

74,754 patient admissions that could result in an unplanned hospital readmission

Comparison

Centralized discharge phone call program vs Noncentralized discharge phone calls

Design

Cohort

Authors

KSKristin A. SchullerTowson UniversityBKBita A. KashHouston MethodistLGLarry GammApple (Israel)

Discussion

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Overview

Reaching patients via centralized calls was associated with lower readmissions; supports targeted programs but requires RCTs before practice change.

Structured PICO

Does a centralized discharge phone call program reduce hospital readmissions in discharged patients?

P
Population
74,754 patient admissions that could result in an unplanned hospital readmission
I
Intervention
Centralized discharge phone call (DPC) program (Studer Group Discharge Phone Call program)
C
Comparator
Noncentralized discharge phone calls
O
Outcome
Percentage of patients reached by the discharge phone calls and hospital readmission rateshard clinical

Centralizing discharge phone calls improves patient contact rates and reduces hospital readmissions compared to noncentralized calls.

Cite This Study

Schuller et al. (2017) studied this question.

synapsesocial.com/papers/6a1fdb4bd4e6d35897049461https://doi.org/10.1097/jhq.0000000000000063
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Impact of Postdischarge Telephonic Follow-Up on Hospital Readmissions2010 · 164 citations
  2. 2Integrated Literature Review of Postdischarge Telephone Calls2013 · 54 citations
  3. 3Thirty-Day Readmissions — Truth and Consequences2012 · 487 citations
  4. 4Risk Factors for 30-Day Hospital Readmission among General Surgery Patients2012 · 624 citations
  5. 5Hospital Readmission as an Accountability Measure2011 · 375 citations