What question did this study set out to answer?

To assess patient and healthcare provider perspectives on the potential value, facilitators, and adoption barriers of a bilingual patient portal in a predominantly Spanish-speaking safety-net health system.

April 7, 2017Journal of the American Medical Informatics AssociationOpen Access

Patient and provider perspectives on the potential value and use of a bilingual online patient portal in a Spanish-speaking safety-net population

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To assess patient and healthcare provider perspectives on the potential value, facilitators, and adoption barriers of a bilingual patient portal in a predominantly Spanish-speaking safety-net health system.
Administered cross-sectional surveys to patients (N=400, 82% response rate) and healthcare providers (N=59, 80% response rate) in a large safety-net health system.
Evaluated internet access, portal preferences, and barriers and facilitators to adoption using descriptive and comparative statistics.
Among patients, 72% believed the portal would strengthen patient-provider relationships, 77% felt it would improve care quality, and 75% expressed interest in a mobile version.
While 73% of providers believed the portal would increase patient satisfaction, only 39% planned to recommend it to patients due to concerns regarding time constraints and uncompensated workload.

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Implication

Survey study reveals divergent enthusiasm for bilingual portal adoption in a Spanish-speaking safety-net system, indicating provider workflow concerns could impede implementation.

Cite This Study

Ochoa et al. (2017) studied this question.

synapsesocial.com/papers/6a1ff91017bd4d7ccf04b762 https://doi.org/10.1093/jamia/ocx040

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Implication

Survey study reveals divergent enthusiasm for bilingual portal adoption in a Spanish-speaking safety-net system, indicating provider workflow concerns could impede implementation.

Patient and provider perspectives on the potential value and use of a bilingual online patient portal in a Spanish-speaking safety-net population

Key Points

Discussion

Implication

Cite This Study

Patient and provider perspectives on the potential value and use of a bilingual online patient portal in a Spanish-speaking safety-net population

Key Points

Discussion

Implication

Cite This Study

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