New technologies such as voice-based personal digital assistants (PDA) provide many benefits and new efficiencies, but they also may have negative effects on socially vulnerable groups. There are a number of ways in which PDAs could be used that can create new ethical and legal issues. In this article, we discuss the conceptual and practical challenges around PDAs and their impact on digital governance.
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Almeida et al. (2020) studied this question.
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