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This paper introduces some basic knowledge regarding to egovernment, which includes, the needs of society, development of e-government, and basic e-government concepts. The main objective of this research study is to illustrate some international development experiences to understand the benefit of e-government. Such experiences may serve as policy guidelines to the successful implementation of e-government to ensure overall development in Saudi Arabia. The study introduces the factors that determine the performance of e-government, and effective suggestions that help for improving e-government performance in K.S.A. The paper will conclude with quantitative analysis of responses obtained from a survey and questionnaire of some citizens and employees in public sector in Saudi Arabia.
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El-Sofany et al. (2012) studied this question.
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