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August 1, 1993Academy of Management Perspectives

Total quality and human resources management: lessons learned from Baldrige Award-winning companies

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RBRichard S. BlackburnBRBenson Rosen

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Blackburn et al. (1993) studied this question.

synapsesocial.com/papers/6a202f00eaa49a33b5fc0753https://doi.org/10.5465/ame.1993.9411302347
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