Conflict in multi–team systems: an exploratory case study of driving factors and generation mechanisms

Purpose Multiteam systems (MTSs) are crucial for organizations. However, the drivers and generation mechanisms of inter-team conflicts in MTS are still unclear. This paper aims to explore the concept of “MTS conflict” to understand conflict crises in collaboration. It challenges the traditional view that identity issues mainly cause MTS conflicts. Instead, it uses a sensemaking perspective to explore inherent MTS factors causing conflicts and their origins in innovation settings. Design/methodology/approach This paper uses an exploratory case study approach to analyze the drivers of MTS conflict. It investigates how factors such as MTS management experience and professional power influence conflict generation. Evidence from interviews, fieldwork and internal materials helps comprehend MTS conflict behaviors, and examines the unique origins of conflicts when firms pursue higher-level innovation through MTS. Findings The study reveals that MTS conflicts originate from specific drivers and progress through three distinct sensemaking phases, ultimately crystallizing into different conflict categories. This process accentuates the indispensable role of sensemaking components within MTS conflicts. In addition, the study meticulously differentiates three MTS conflict generation patterns and constructs a comprehensive framework to elucidate MTS conflict generation. Originality/value This study explores the internal links between MTS conflict driving factors, processes and manifestation, and analyzes the multidimensional nature of complex MTS conflicts. Using a sensemaking perspective, it enriches the theoretical framework of MTS conflict generation. It also provides reflections on MTS conflict prevention for practitioners, offering both theoretical and practical contributions.