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The American health system is in need of fundamental change.It is failing both clinicians and patients, and their frustration levels have never been higher . . . . 1 [p.1] Exhaustive research now shows that the system is plagued with errors, over-utilization, and under-utilization.These problems are not the result of a failure of goodwill, knowledge, effort, or resources devoted to healthcare-they stem from fundamental shortcomings in the way the system is organized. 1[p.25-26] The current system will not work to achieve the enormous changes that are needed. 1[p.95] Correction of the problems [in the system] calls for fundamental changes in the organization, delivery and financing of the US health system. 1 [p.24] With language that could easily have been lifted from a radical manifesto for national health reform, 2 the prestigious Institute of Medicine (IOM) Committee on Quality of Health Care in America has issued a scathing indictment of the US health care system.According to the IOM Committee, the magnitude of the disparity between "the health care we have [and] the care we could have . . . is a not just a gap, but a chasm" 1 (p.1).Hence the provocative title of the Committee's second and final report, Crossing the Quality Chasm: A New Health System for the 21st Century.This new publication, released a year after the Committee's influential first report, To Err is Human: Building a Safer Health System, 3 aims, like its predecessor, to have a major impact on public opinion and health policy.While much of the publicity generated by To Err is Human centered around its spotlighting of a decade-old finding that medical errors caused as many as 98,000 deaths each
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Schiff et al. (2001) studied this question.
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