Information retrieval using a hypertext-based help system

Hypertext offers users a simple, flexible way to navigate through electronic information systems but at the potential risk of becoming lost in the network of interconnected pieces of information. A study was conducted on information retrieval using a commercial hypertext-based help system. It was found that the predominant search strategy was “browsing” (characterized by scanning tables of contents and paging through topics), rather than employing the indexes ("analytical search"). Although subjects did not get lost, individuals with better spatial visualization skills, as measured by a standardized test, were faster at retrieving information and returned to the top of the information hierarchy less often than those with poorer spatial visualization skills. These results support previous studies that have found a strong preference by users for browsing in hypertext systems and extend those findings to a new domain (help), a different type of user interface, and a different information architecture. In addition, the results demonstrate the importance of spatial visualization ability for efficient navigation and information retrieval in a hierarchical hypertext system.