Mind the (QoE) Gap: On the Incompatibility of Web and Video QoE Models in the Wild

Education Service Providers (ESPs) have a paramount role in the digitization of education, providing reliable devices for students and teachers and high quality Internet access at schools. In this paper, a large-scale, passive, in-device Quality of Experience (QoE) monitoring system is presented, which was deployed into a nationwide network of education-purpose devices. Four months' worth of continuous measurements were conducted by an ESP, covering more than 800 education centers and about 4000 devices, used both in schools and at home. When analyzing the QoE of web sessions in school networks, we identify a fundamental issue with the compatibility of web browsing and video QoE models, which inhibits the successful application of QoE-aware network management for multiple services.