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The competitive playing field for startup companies often does not allow for the time to understand how user needs can influence the development of a new product. This paper presents a case study of informing the design of a wearable computer with web-based services through user research. We discuss our motivation for choosing to do user research to address our multi-faceted design problem; present the methodology and technique design; and summarize lessons learned in the process of analyzing the data and communicating findings to an interdisciplinary shareholder team.
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Forlizzi et al. (2000) studied this question.