Emotion and politics are two factors that have a powerful effect on field research on organizational crises. These effects add to the complexity of understanding crises. This article describes the effects of emotion and politics on field research on organizational crises, and some strategies for managing them. The article is primarily based on the first author's experiences, gained while conducting 190 interviews on the crisis preparations of nine organizations.
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Kovoor‐Misra et al. (1996) studied this question.
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