Resources for business resilience in a COVID-19 world: A community-centric approach

COVID-19 has drawn renewed focus on the importance of resilience, both among practitioners and in academia, as companies struggle to cope with the rapid swings, changing patterns, and disruptions in supply and demand. This article identifies and delineates a way forward for companies to support resilience, particularly recognizing the wider communities they are nested in and the resources that exist there. To identify such productive resources, known as capitals, we provide a novel and actionable integrated capitals framework (ICF). ICF integrates 10 existing frameworks drawn from both practice and academia and is comprised of nine different forms of capital that businesses can leverage and contribute toward supporting resilience. We provide insights into how businesses can use this framework to achieve resilience through this useful, yet underutilized, path.