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This paper reviews the technical and organizational basis for knowledge management in large law offices. Based on a taxonomy of knowledge consisting of administrative data, declarative knowledge, procedural knowledge, and analytical knowledge a number of relevant knowledge management characteristics are extracted. Knowledge currency, knowledge dispersion, knowledge documentation, and the retrieval of implicit knowledge are among the main issues that constitute the arena for knowledge management in the field of law offices. Finally, a set of high level specifications for technology based knowledge management tools in large law firms are provided.
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Edwards et al. (1997) studied this question.