A study at the Science Library at the University of California, Santa Cruz employed both questionnaires and focus group techniques to gain insight into the users and their assessment of Science Library resources. The two techniques were conducted somewhat independently but conclusions were drawn by pulling together the results of each, thereby capitalizing on the quantitative powers of questionnaires while using the flexibility and synergy generated in focus group sessions. The results were examined by Science Library staff and subsequent changes are in progress. The study documents efforts by library staff to efficiently and accurately meet changing user needs.
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Wei Wei (1996) studied this question.