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This essay proposes a Business Process Management (BPM) maturity model. The developed BPM maturity model is based on the review of existing models combined with the in-sights of BPM professionals. The developed model enables organizations to gain insight into their own operations, and also supports in setting up a roadmap for improvement. It offers a stepping stone with which organizations can determine whether their ambitions are in line with their initial situation. Overall this essay provides a first overview of a framework for a detailed analysis of BPM capabilities within organizations. Further research on this BPM maturity model should be done by empirically testing the model in multiple business environments.
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HERMKENS et al. (2022) studied this question.
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