Product flow, breadth and complexity of business processes: An empirical study of 15 business processes in three organizations

of Aeronautical Technology, both in Brazil. Ned has been working as a BPI consultant since 1989. His current research is on the use of asynchronous groupware technology to support business process improvement in organisations. Robert J. McQueen. Bob McQueen is a senior lecturer in the Dept. of Management Systems, School of Management Studies, University of Waikato. He holds a BApSc (Elect Eng) from Waterloo University, a MBA from Harvard Business School, and a DPhil from University of Waikato. Research activities are mainly in groupware application to organisations, with other interests in agricultural applications of machine learning and manufacturing software development.