Use of mental models and cognitive maps to understand students’ learning challenges

Mental models and cognitive maps have been used in college business education as an instructional design technique, assessment tool, and learning strategy. The authors propose a novel use of mental models and cognitive maps as a device to elicit students’ challenges in learning the domain knowledge of a course. Such usage is illustrated in a management information systems course. This student-focused approach can help instructor to better understand students’ learning challenges and enhance teaching effectiveness.