Discriminating factors of information systems function performance in Hong Kong firms practising TQM

This paper proposes an effective way to improve poor performance of ISF. The result finding was based on a questionnaire survey, and the selected respondents were asked to evaluate the adoption level of the TQM concept in governing their information systems function. Through the tests of reliability and validity, the proposed instrument was verified as a good measuring tool. The findings show that dissatisfying performers of ISF should pay more emphasis on the practices of user focus, IS top management support, and IS product/service design.