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June 4, 2026Iconic Research and Engineering Journals

Artificial Intelligence in Motion: Redefining Courier and Logistics Services in India

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Authors

ARAyush RajVSVinay Pal SinghIndian Institute of Technology Roorkee

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Implication

Comprehensive review highlights AI's impact on logistics efficiency and service innovation in India.

Key Points

  • This research aims to explore how AI technologies are redefining logistics services in India, enhancing operational efficiency and customer satisfaction.
  • Systematic review of AI technologies in logistics such as ML, NLP, CV, RPA, and IoT integration.
  • Analysis of empirical findings on AI adoption using the Technology-Organization-Environment framework.
  • Case studies of leading firms in the logistics sector, including Delhivery and Amazon India.
  • Operational efficiency improvements reported by leading firms, including reduced delivery times and costs.
  • Increased customer satisfaction through personalized delivery experiences.
  • Identification of barriers to AI adoption such as high implementation costs and data quality challenges.

Cite This Study

Raj et al. (2026) studied this question.

synapsesocial.com/papers/6a2115f6d499ed480b16f024https://doi.org/10.64388/irev9i11-1718513
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  4. 4Computational Intelligence and Sustainability of Indian Logistics in Comparison with The Artificial Intelligence and Traditional Optimization Paradigms2026
  5. 5AI-Driven Logistics: How New Trends Create Opportunities and Overcome Challenges2026