Does Organizational Culture Influence TQM Implementation in Malaysian Universities?

This study aims to examine the influence of organizational culture on TQM (Total Quality Management) implementation within Malaysian universities. A questionnaire was developed to collect the data. Organizational culture is classified into (Hierarchical culture, group culture, and rational culture) as the independent and TQM implementation (Total Quality Management) which is classified into (Top management commitment, Quality Policy, Communication and information system, and Continuous improvement) as the dependent variables. The sample of 50 people who are in a relationship with Malaysian universities whether they are academic or administrative was selected using convenient sampling. The collected data was analyzed using descriptive means and regression. The results show that only all three dimensions of organizational culture have a great influence on TQM implementation in Malaysian universities. Limitation of this study is noted including the generalizability of the findings within Malaysian universities. Suggestions for future research include an examination of other variables that potentially influence the implementation of TQM.