Exploring Digitalization of Academic Records: A Strategic Management Approach to Reducing Manual Errors

This qualitative study explores the digitalization of academic records as a strategic management approach to mitigating human oversight, transcription slips, and clerical inefficiencies during the institutional form validation process at Leon Q. Mercado High School. Utilizing an Interpretative Phenomenological Analysis (IPA) design complemented by qualitative descriptive and critical management approaches, the investigation examines the systemic transition from legacy manual record-keeping to automated administrative workflows through a multi-pronged theoretical framework integrating the Resource-Based View (RBV) theory, the Technology Acceptance Model (TAM), and Culturally Responsive School Leadership (CRSL) guidelines. Field data collection was executed through semi-structured interviews and multi-perspectival Focus Group Discussions (FGDs) with the School Checking Committee, junior high school class advisers, and Information and Communications Technology (ICT) coordinators. All data handling protocols strictly conformed to the mandates of the Data Privacy Act of 2012 (RA 10173), utilizing a multi-stage de-identification process to protect participant anonymity and shield diverse institutional voices from administrative retaliation. The study concludes that the strategic management of digital academic records extends beyond mere technical efficiency, serving as a critical mechanism for reducing clerical anomalies while actively promoting organizational equity, inclusive leadership, and enhanced social mobility for diverse learners.