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Evaluation is crucial for improving expert system design and performance. This paper stresses the need for considering system evaluation throughout the development process. It highlights the importance of evaluating system usability and discusses key usability issues. A number of basic evaluation methods are described, including interviews, questionnaires, observation, system logging, user diaries, laboratory experiments and field trials. Finally, the paper looks at evaluating systems within organisations, and assessing other long term effects of expert systems.
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Berry et al. (1990) studied this question.
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