A theoretical framework for knowledge management implementation

This paper outlines ongoing research in the area of knowledge management implementation strategies. An investigation of the literature reveals that when organisations initiate a knowledge management effort, most of them tend to over-emphasise the role of information technology at the expense of the human factor. A preliminary survey of local organisations using Duffy's Knowledge Management Benchmarking Questionnaire confirms these findings. This paper then proposes a framework that will address the shortcomings in current knowledge management implementation strategies. The framework consists of three main interlinked components: Knowledge Management of the Organisation, People, and Infrastructure and Processes. The framework focuses on the importance of aligning the knowledge management strategy of the organisation with the overall business strategy of the organisation. The culture and managing the culture change when implementing knowledge management are also dealt with. Furthermore, the framework recommends a holistic approach to managing knowledge.