Getting help: an exploration of student experiences with a campus program addressing basic needs insecurity

There is growing awareness in higher education institutions concerning the barriers faced by students who experience food and housing insecurity, and some institutions have begun to enact programs and services to help mitigate student barriers. This qualitative study examines the perceptions of college students experiencing basic needs insecurity who accessed a short-term emergency support program at a university campus in southern California. Students reported that supportive campus relationships facilitated access to the program and that emergency services provided important support that enhanced their retention. Participants also reported a need for expansion of recruitment strategies and reconsideration of eligibility requirements. This study contributes to a broader understanding of how students lacking food, housing, and financial security navigate support services and highlights steps higher education institutions can take in response to students’ needs.