What question did this study set out to answer?

This research aims to identify what constitutes a good bug report and the differences in expectations between developers and users.

What Makes a Good Bug Report?

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Survey identifies essential components of quality bug reports, indicating a need for better tools and user engagement.

This research aims to identify what constitutes a good bug report and the differences in expectations between developers and users.
Conducted a survey among developers and users of APACHE, ECLIPSE, and MOZILLA with 466 responses.
Analyzed 289 bug reports to train the CUEZILLA prototype that measures bug report quality.
Collected 175 comments regarding hurdles in reporting and resolving bugs.
Developers prioritize steps to reproduce, stack traces, and test cases but find them hard to obtain from users.
CUEZILLA provides recommendations to improve bug report quality based on developer feedback.
Recommendations emphasize engaging reporters, enhancing tool support, and managing duplicates effectively.

Zimmermann et al. (2010) studied this question.

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