Factors influencing adoption of electronic point of sales (E-POS) by shoppers in Nigeria

Banking services nowadays are shifted from manual to electronic, but not every country of the world has managed to transform its payment system to electronic level due to some cultural antecedents. In developing countries like Nigeria, the introduction of electronic banking has undergone some stages starting from the improvement of the method of payments and to the provision of several electronic payment platforms as alternative means for cash payments to customers. The success of these electronic payment platforms depends on the level of adoption by consumers. The growing reliance on digital financial transactions globally has left a gap in understanding adoption patterns in developing countries. This study aims to identify and analyze the factors influencing Nigerian retail shoppers’ use of electronic point-of-sale (POS) systems. A structured survey was conducted among 237 respondents across six geopolitical zones in Nigeria, using SEM (Structural Equation Modelling) to test hypotheses derived from the Unified Theory of Acceptance and Use of Technology (UTAUT). The results indicate that performance expectancy, ease of use, and social influence significantly affect users’ intention to adopt POS systems. This research underscores the importance of technological relevance, ease, and peer influence in enhancing adoption rates, providing actionable insights for policymakers and financial institutions in similar socioeconomic contexts.