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Many organizations invest heavily in Enterprise Resource Planning (ERP) system, expecting positive benefits to their organization by implementing such system, and telecommunications company is not excluded. Considering the perks that organizations may enjoy such as better customers satisfaction and improved decision-making for top management, this robust system became among the most risky investment for corporate companies. The relationships between information quality, system quality, service quality, user satisfaction and net benefits of ERP are highlighted in this paper. Our study shows service quality had a good relationship towards net benefits and user satisfaction mediates service quality and net benefits.
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Kadir et al. (2015) studied this question.
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