Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
August 2, 2021European Journal of Marketing

You deserve the bad (or good) service: the role of moral deservingness in observers’ reactions to service failure (or excellence)

View Full Paper
Ask AI
Bookmark
Share

Authors

MPMauricio PalmeiraMKMinjung KooHSHyun-Ah Sung

Discussion

Loading...

Member takes

Overview

Key Points

Key points are not available for this paper at this time.

Cite This Study

Palmeira et al. (2021) studied this question.

synapsesocial.com/papers/6a2239797a1bbbb778a41ba1https://doi.org/10.1108/ejm-09-2020-0659
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The impact of customer‐to‐customer interactions in a high personal contact service setting2005 · 246 citations
  2. 2The Influence of Perceived Deservingness on Policy Decisions Regarding Aid to the Poor2001 · 271 citations
  3. 3Outraged Consumers: Getting Even at the Expense of Getting a Good Deal2003 · 278 citations
  4. 4Consumer envy during service encounters2016 · 24 citations
  5. 5The Influence of a Mere Social Presence in a Retail Context2005 · 551 citations