Information technology and transitions in the public service: A comparison of scandinavia and the united states

New information technologies have the potential for transforming the ways governments are organized, the activities they perform, how they perform them, and the nature of work itself. Governments in the U.S. and Scandinavia have followed fundamentally different approaches to the introduction of computing and to dealing with its effects. These differences in approach to automation have influenced each country's view of the role of government in anticipating and dealing with the effects of changes in computer technology on the public service workforce.