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December 1, 2005Managing Service Quality

Service innovation and customer choices in the hospitality industry

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Authors

LVLiana VictorinoUniversity of VictoriaRVRohit VermaNational College of IrelandGPGerhard PlaschkaButler University

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Victorino et al. (2005) studied this question.

synapsesocial.com/papers/6a224fc342d97c116a7fc856https://doi.org/10.1108/09604520510634023
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