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June 5, 2026Information Systems Journal

How Information Systems Practitioners Think in Action: Instantiating Donald A. Schön's General Theory of the ‘Reflective Practitioner’

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Authors

ALAllen S. LeeYLYan LiMTManoj A. Thomas

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Overview

Qualitative analysis of how IS practitioners think in action, providing insights for researchers to aid practitioners' work.

Key Points

  • This research aims to explore how information systems practitioners think in action using Schön's reflective practitioner theory.
  • Conducted interviews with a technical IS practitioner and a managerial IS practitioner.
  • Analyzed interview data to illustrate the five moments of thinking-in-action as defined by Schön.
  • Provided recommendations for IS researchers based on findings.
  • Demonstrated instances of knowing-in-action, surprise, reflection, criticism, and experimentation in practitioner interviews.
  • Identified practical implications for how IS researchers can better assist practitioners.
  • Highlighted the relevance of Schön's theory in understanding practitioner thought processes.

Cite This Study

Lee et al. (2026) studied this question.

synapsesocial.com/papers/6a22696f763171746d54800bhttps://doi.org/10.1111/isj.70047
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