OVERVIEW:Information–Communication Technologies (ICTs) are no longer just for internal use. Rather, in the era of open and distributed innovation, they must be leveraged by businesses and organizations to reach, record and review ideas from internal and external sources ranging from vendors, suppliers and customers to employees. ICTs enable the entire innovation process, from idea generation and development to experimenting and testing, and, finally, to commercialization of ideas.
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Awazu et al. (2009) studied this question.
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