Quality Managers and the Successful Management of Quality: An Insight

The importance of the quality manager in an organization has recently shown a significant increase. There are, however, very few comprehensive studies directed toward the functioning of these managers. Specifically, nom was found dealing with the factors that enhanced or inhibited a quality manager's ability to succeed. Therefore, the goal of this study is to identify those factors that would inhibit or enhance the ability of a quality manager to succeed in managing the quality function. Data collected from 193 firms in the United States are used to shed light on the issues of interest.Appropriate tests were conducted to ensure the reliability and validity of the scales. The mean and standard deviation were utilized to determine the perceptions of the quality managers concerning the effect of the following factors on their success: career path, education, product diversity, organizational structure, tools and techniques utilized, program orientation, and ASQ affiliation. The findings of this study are expected to provide researchers and practitioners with additional insight on the management of quality in general and provide practicing managers with a better understanding of the factors that may enhance or inhibit their career.