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Abstract The process of quality management consists of several stages defined by specific verbs. Some experts have named the stages after the following verbs1,2,3: to forecast and to plan, to organize, to direct, to control (Fayol), to plan, to do, to check, to act (Deming); to design, to implement, to manufacture, to deliver; to design, to supply, to control, to assess; to develop, to inspect, to control, to improve or to enhance; to establish quality policies and quality objectives, to establish strategies for quality planning, to determine strategies for quality control, to establish quality assurance policies, to establish policies in the field of quality improvement. In this work we will show that a model of improving the quality management process could be defined starting from the following verbs: to identify needs, to program, to construct, to verify. We will also define a new quality indicator in the Oprean-Bucur model. We applied the models for a course of the Faculty of Engineering from Sibiu, Romania.
Oprean et al. (Fri,) studied this question.