Evaluating the Implementation Effectiveness of Occupational Injury Insurance Policy for Courier Workers in China and Its Implications for Korea: An Integrated AHP-FCE Evaluation Model

This study evaluates the implementation performance of Shanghai’s occupational injury insurance policy for courier workers using an integrated framework combining the Analytic Hierarchy Process (AHP) and Fuzzy Comprehensive Evaluation (FCE). Based on Dunn’s six policy evaluation criteria, we construct an indicator system with six primary dimensions and eighteen secondary indicators. Expert judgments (n=5) are used to derive AHP weights with consistency checks, while survey data from franchise-based couriers (n=154) are transformed into a fuzzy relation matrix for FCE. The weighted synthesis yields an overall score of 3.60/5, indicating generally favorable implementation. Appropriateness and responsiveness receive the highest ratings, whereas effectiveness is relatively lower, implying a gap between policy design and workers’ perceived protection. The findings suggest that the policy has improved inclusion and perceived fairness to some extent, but further efforts are needed to enhance policy salience and user experience in practice. Rather than prescribing direct policy transfer, this study provides comparative insights for Korea and offers a data-driven diagnostic tool for policy design and operational refinement in platform-based delivery labor markets.