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January 1, 2026INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTSOpen Access

A Study on Customer Acceptance of Mobile Banking in India: An Empirical Analysis of Perceived Usefulness, Security, and Trust

Mr.Rakesh Mallikarjun Dr. B.S. Hugar

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Key Points

The aim is to analyze factors influencing customer acceptance of mobile banking in India, focusing on perceived usefulness, security, and trust.
Empirical analysis based on surveys of customers using mobile banking services.
Assessment of perceived factors such as usefulness, security, and trust.
Statistical methods to evaluate customer acceptance levels.
High perceived usefulness significantly correlates with customer acceptance of mobile banking services.
Security concerns negatively impact user acceptance and trust in mobile banking.
Trust acts as a mediator, enhancing the relationship between perceived usefulness and acceptance.

Implication

Empirical analysis finds mobile banking acceptance is influenced by usefulness, security, and trust in India.

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Cite This Study

Mallikarjun et al. (2026) studied this question.

synapsesocial.com/papers/6a250c687def13d035e1c8ba https://doi.org/10.56975/ijcrt.v14i5.309138

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