Experiences of Nursing Teams Responding to Crisis Situations in the Psychosocial Care Network Services

Background/Objectives: The escalation of psychiatric symptoms can pose risks to the safety of the patients and members of the health care team, particularly nursing staff who are in direct and constant contact with these patients whilst providing care. This study aimed to describe the reality experienced by nursing teams responding to crisis situations in Psychosocial Care Network services. Methods: Action research was conducted, for which data were collected using the focus group technique, with the participation of 10 to 11 nursing professionals. Twelve sessions were held using this technique, two for each of the six groups. For data analysis, full transcription and coding were performed using the Atlas TI Software (Version 23) to identify themes. Data analysis was developed using the thematic analysis technique. Results: The identified data categories are as follows: professionals’ perceptions of nursing team performance in caring for people in crisis; meanings attributed by professionals to situations of aggression during crises; and needs to be met for better management of people in crisis. Conclusions: Decentralizing responsibilities among the team and within the Network, including interdisciplinary care, makes it possible to provide comprehensive care for people in crisis. It is necessary to put integrated measures in place to safeguard the health of nursing staff working in Psychosocial Care Network services.