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June 11, 2026BMC Health Services ResearchOpen Access

“It’s not easy, but we need to support them so they don’t get tired on the way”: provider perspectives on delivering HIV services for people returning to HIV care in Cape Town, South Africa

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Authors

TPTamsin K. PhillipsHWHannah WolpeNGNasiphi Gwiji

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Overview

Qualitative study explores provider challenges in re-engaging patients in HIV care, indicating systemic solutions are needed.

Key Points

  • This research aims to understand the provider perspective on re-engaging individuals in HIV care in Cape Town, South Africa.
  • Conducted semi-structured in-depth interviews with nurses, counselors, and administrative clerks at two public health facilities.
  • Data were analyzed using thematic analysis guided by the Consolidated Framework for Implementation Research (CFIR).
  • Providers identified interconnected challenges, including limited staffing and fragmented service organization that led to delays.
  • Despite valuing person-centered care, providers struggled to maintain these principles due to high workloads and infrastructural limitations.
  • Inter-facility transfer issues exacerbated by geographic mobility and stigma complicated client-provider interactions.

Cite This Study

Phillips et al. (2026) studied this question.

synapsesocial.com/papers/6a2a51b580c8f91e7f39ddcdhttps://doi.org/10.1186/s12913-026-14898-0
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