This study identifies the factors affecting user satisfaction with AI solutions in the Jordanian health sector, especially in the cities of Amman and Zarqa. It focuses on the usage of ChatGPT, which has emerged as one of the most common AI technologies. A descriptive analytical approach was adopted. Questionnaires were distributed to 584 ChatGPT users, and 541 valid questionnaires were completed for analysis. The results indicated a positive impact of anthropomorphism, perceived interactivity, electronic word of mouth, and performance expectations on ChatGPT user satisfaction in the Jordanian health sector. The study also found a negative impact of perceived trust, facilitating conditions, and perceived technological anxiety on user satisfaction to use ChatGPT in the Jordanian health sector. The results extend the UTAUT and advance understanding about the use of AI in the health sector. They inform both academics and practitioners on how to ensure user satisfaction with AI in the health sector.
Mousa et al. (Thu,) studied this question.