Business incubators and start-ups in India: an assessment of incubation services availed

Business incubators (BI) provide a variety of services to innovative companies, such as infrastructure, business-related support, and network access. However, adequate performance measures (PMs) and performance measurement systems (PMSs) for business incubators (BI) have been the subject of dispute for a long. There is a need to examine the performance of incubation centres in India. The study aims to measure the effect of endogenous variables, viz., physical infrastructure, accessibility of shared services, mentoring and networking, and funding projects on an exogenous construct called the performance of incubation centres (irrespective of their sponsoring body). The relationship is established using the partial least square-structural equation modelling (PLS-SEM) tool. The study identifies key factors that lead to the better performance of incubation centres.